Refund and Cancellation Policy


Exchange/Claims/Refund policy
Definition: ‘Exchange’ and ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the Solehead.in website.

Following situations may arise:
Item was defective
Item was damaged during the Shipping
Products was / were missing
Wrong item was sent.
We encourage the Buyer to review the listing before making the purchase decision.

Buyer needs to raise the refund/replace request within 10 days from the date of receipt of product by contacting us on our Phone Number: +91 – 22 23099675.

Amount will be refunded in genuine return (as mentioned above) and it will be done within 10 working days once we receive the product.

What is the exchange process?
The exchange and return is initiated by sending a request email to info@solehead.in along with the following details :
3 Images of the products which you have received (top, bottom and side).
Order No.
Reason of your exchange/return.
Note:
Above required details are mandatory for exchange/return. Without these details your request can not be processed.

We would request our patrons to avoid sending us any used product for exchange/return request as it will be considered as invalid and the customer will have to borne the to and fro courier cost.

Claim Policy:
Claims are entertained only against manufacturing defects and admissible when product have been appropriately used. All minor defects will be considered for repair first and not replaced. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full value credit note or refund.

For the sales under “Discount Sales”, there is no refund but exchange available or credit note of the same value (Selling Price after discount).

Please include all original packing and invoice along with the product.

If the product being returned or exchanged is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller and the said item will be reshipped to the buyer at his cost.

Refund Policy:
Amount will be refunded in genuine return (Manufacturing defects / Wrong product Received / Damaged via shipping) and it will be done within 10 working days once we receive the product.

In the case of prepaid order the amount will be refunded through the same mode as the customer has done the payment.

Note: If customer wants to exchange or return their product, the request should be raised within 10 days from the date they receive the product.

For any other clarifications or information that you may require, kindly contact us on +91 – 22 23099675 or email us at info@solehead.in